Our ‘Housing Options’ working with our clients

Elizabeth was originally referred to WECHI after being admitted to Southmead Hospital and needing some cleaning and clearing work carried out at the property before being able to return home safely.

This work was completed using our Hospital Discharge funding. The original referral from the Hospital also mentioned that client would be open to advice on a move to more suitable accommodation.

I made an appointment to visit client with a view to discussing her current housing situation and advise what our Housing Options Service could assist in way of support. During the visit Elizabeth advised me she had lived in the two bedrooms first floor flat for the last 30 years, having first moved there with her late father.

The after affects of a fall have severely restricted her mobility and with no lift negotiating the stairs to the flat has become a very difficult and painful task.

It had also contributed to her becoming lonely and isolated in her current flat, and only going out to hospital appointments with assistance from ambulance crew. We discussed possible options for more suitable housing to make life easier and safer for her in the future. She wanted to remain in the same area of Bristol and live independently preferably in a Ground Floor Flat, or a complex with a lift. Arrangements were made with three Estate Agents to obtain valuations of her current property, and client then chose her preferred selling Agent. A buyer was found quite quickly who offered the full asking price, and we then began the search for an alternative property.

As an offer had been accepted on her property, we had a budget to base our search criteria. As she was an internet user, Elizabeth was able to use the Property search engines in the hunt for somewhere more suitable. I also assisted with this task and we both identified a One Bedroom Ground Floor Flat in Henleaze that provided most of her requirements. I made the necessary arrangements with the selling Agent to view the property and accompanied her to the viewing. The property provided many of Elizabeth’s requirements and she was keen to purchase the property. After some negotiations an offer was accepted on the Flat. I then obtained quotes for the conveyancing work and the sale and purchase was able to proceed. While the conveyancing was taking place arrangements were made for Removal quotes, and preparations made in advance of moving date. After a few hiccups during the conveyancing process the relevant transactions were completed, and the various tasks of changing address and notifying service providers were undertaken.

As there was going to be some residue from the property transactions Elizabeth would be able to spend some money on adapting the bathroom to meet her needs, while also acquiring other items to make her life easier and safer.

I arranged for the installation of new white goods, also replacement blinds that were easier to use. One of our Trusted Electrical Contractors made some additions to the electrics to eliminate trailing wires for client’s laptop. Our Handypersons Service were able to lower window handles and adjust internal doors. Arrangements were also made for a Recliner Chair Supplier to visit the property and demonstrate to Elizabeth the various options prior to making a purchase. I was also able to recommend a Cleaning Company to visit on a regular basis to carry out domestic work in the flat. The final piece of work was the bathroom adaptation, which involved the removal of the bath and the installation of a level access shower. WECHI were able to arrange for this work be done and the finished bathroom allows Elizabeth to use the shower safely and independently.

This case shows what a difference our Housing Options Funding can make to an individual’s life and help future proof them for the years ahead. I will leave the last word to Elizabeth who informed me of “how happy and pleased she was with her new flat, and the positive difference it had made to her life”.

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